GolfHolidays is a trading name of Digital Sports Rights Ltd T/A Golfholidays.com.
We carefully check the information regarding accommodation, resort services, ferries, and golfing arrangements, to ensure the accuracy of this information (including prices), within brochures, newsletters, quotations, promotional material and throughout our website, however regrettably errors and changes can occasionally occur. GolfHolidays regret any possible inconvenience this may cause and would advise you to check the details of your trip and the prices before confirming your booking.
We reserve the right to increase the prices of any holidays / short breaks advertised before you book. Price changes will be clearly advised to you before you confirm your booking. Any subsequent reduction in prices due to special offers will not apply to confirmed bookings.
Unless otherwise stated, hotel prices shown are based on standard grade double or twin-bedded rooms with breakfast. Single rooms and half board are almost always at an additional cost. Apartment prices are usually based on the maximum persons an apartment/villa can accommodate. Where there are fewer persons low occupancy supplements will apply and will be confirmed by our reservations staff upon booking.
Your accommodation is usually reserved for you from 4 pm, on the day of your arrival. In most cases, rooms must be vacated by 12 noon on the last day of your holiday. (Times referred to above are local times)
Any star ratings shown in this brochure are the official local ratings for each property. They do not always provide a consistent guide to quality and cannot be compared from country to country.
Most resorts have introduced a tourist tax. This usually only amounts to a few Euros per person per day and is payable locally.
The safety standards and regulations overseas are those of the country in question but regrettably, may not reach the same level as those in the UK. The monitoring, enforcement and compliance with these local regulations are a matter for the authorities of that country and the supplier of the services concerned. Please therefore take all reasonable precautions to protect yourself and your party whilst on holiday.
Please remember that some amenities (e.g. hotel lifts, swimming pools, games rooms, etc.) require servicing and cleaning and may, therefore, not be available at all times. Some services are also affected by the weather conditions (e.g. availability of outdoor swimming pools, sports facilities etc.) and their availability is at the discretion of the provider of the service. Entertainment provided by hotels is frequently subject to demand and its nature and frequency may be varied if there is a lack of demand or insufficient clients in the hotel. Where rooms have TV we cannot guarantee how many channels will be operating or that they will be in English.
On self-drive holidays there is no limit to the amount of baggage you may take in your car. However some companies charge supplements for over height or longer vehicles.
By air, the allowance for luggage varies and it is advisable to check any individual allowance with your airline at the time of booking. Most airlines now levy a charge for the carriage of golf clubs and sports equipment, again GolfHolidays suggest that you check these costs prior to the confirmation of your flights. There is usually no baggage allowance for children under 2 years of age.
Travel and Vehicle Documents
Travel documents will normally be forwarded to you 7-10 days prior to your departure, provided that the balance of your account has been settled in full. Please ensure that your passport is valid for the countries to be visited with the appropriate visa if required. Always check with your doctor as to which inoculations are advisable or necessary well before you travel. You should also refer to the Department of Health leaflet The Travellers Guide to Health.
A full valid driving licence is required for driving in Europe, you should also ensure that you have your registration document and international insurance certificate with you.
Childrens discounts are provided at selected resorts and are available on request. Junior fees are charged at a number of golf courses and are available on request.
We will only accept special requests in writing. Under no circumstances can we guarantee that such requests will be granted or that the hotel or transport company has, or is able, to provide the requested facility.
At GolfHolidays we endeavour to provide the highest level of service to our customers. However, we believe it is only right to point out that we are not a specialist tour operator in the field of holidays for the disabled and suggest you contact one of the specialist agencies for advice.
Planning Your Holiday
We advise you to plan your journey carefully. When arranging crossing times, please ensure that you allow sufficient driving time in order to reach your destination at the correct time. We cannot be held responsible for any costs incurred due to your late arrival at either a hotel or golf courses. It is essential that you advise the hotel by telephone if you plan to arrive after 6 p.m. (local time)
Please note that during public holidays and festivals you may find that many shops, museums and restaurants are closed.
Cross Channel Routes
We recognise that every minute of your holiday is valuable and we therefore recommend crossings that are most suited to your itinerary. The self drive holiday prices shown are based on a standard sized car, based on 4 adults sharing and travelling via Eurotunnel. You should reserve your outward and return journeys at the time of booking. Tickets are not interchangeable between carriers.
Should you wish to travel on any of the other cross channel routes, we will be pleased to quote the supplements payable along with the cost of cabin accommodation if required.
Green Fee Reservations
We aim to agree an amicable settlement in respect of the very few complaints we receive.
9. Conditions of Carriage
When you travel on an aircraft, train or ship, the conditions of carriage of that apply and are subject to national and international conditions which may limit or exclude liability. Your contract made under the terms of the Fair Trading Agreement is subject to English Law and jurisdiction.
10. Other Terms
You are responsible for ensuring that you are at the correct departure point at the correct time we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. We reserve the unconditional right to refuse a booking or terminate a passengers holiday in the event of unreasonable conduct. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel, or likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or costs you may incur.
OUR PROMISE TO YOU
1.Your Holiday Includes
Price per person on holidays can include a combination of any of the following, subject to your individual request: Return travel to and /or from your chosen airport or port, travel costs, accommodation with board as indicated, green fees, car hire or transfers, travel taxes, port dues and security charges, VAT. Additional services may be included within the package price and will be detailed within the confirmation documentation.
2. Pricing Policy
There will be no surcharges imposed after you confirm your golf holiday by accepting receipt of the confirmation documentation and have paid your deposit of 50 per person except in the following circumstances: currency exchange rates, fuel prices, transport taxes and governmental action such as an unforeseen increase in VAT. We will absorb the first 2% of any of the above increases. If the increase means paying more than 10% of the holiday price in addition, you will be entitled to cancel your holiday with a full refund (except for any non-refundable travel costs). Should you decide to cancel, this must be done within 14 days of the issue date printed of the invoice detailing such price increase. However we do reserve the right to increase the price of any holiday we feature both in written literature or via our website before you book. Any price changes, both up or down, will be clearly advised to you before you confirm your holiday.
3. If we change your Holiday
The arrangements for holidays are made months in advance and changes are sometimes unavoidable. Most of these changes are, however, very minor but where they are significant we will notify you as soon as reasonably possible before your departure. A significant change is one that involves changing your departure date, airport, port of departure, time of departure or return by more than 12 hours, resort area, or reducing the grade of your accommodation. In the event of a significant change you may decide to:
(a) continue with your holiday as amended, or
(b) accept an alternative holiday which we may offer to you.
For (a) or (b) we will pay compensation on the scale as shown below. No other claims for compensation or expenses will be considered.
Period before departure within which a "significant change" is notified to you.
Compensation per person:?More than 56 days Nil. 43-56 days 5.00. 29-42 days 10.00. 15-28 days 15.00. 1-14 days 20.00.
Special Note:?Compensation is not payable where a "significant change" due to reasons beyond our control, such as specified in 4(b).
4. If we cancel your Holiday
In certain circumstances we may have to cancel your holiday, and if this should occur, we will return to you all the money you have paid to us, or offer you a suitable alternative. However, we will not cancel your holiday after the date when payment of the balance of the holiday price becomes due unless:
(a) you have not paid for your holiday in full, or
(b) your holiday is influenced by force majeure, events beyond our control, for example (but not by way of limitation), any of the following: war or threat of war, riots, civil strife, industrial action, natural disasters, fire, epidemics, bad weather, technical problems to transport, the closure of airports or ports, terrorist activities or government action or other similar events beyond our control. We are liable only for any monies you have paid to us at the time of cancellation.
5. Financial Protection
a) Protected Trust Services
All monies paid to Digital Sports Rights Ltd t/a Golfholidays.com are fully protected in compliance with The Package Travel, Package Holidays and Package Tours Regulations 1992. Digital Sports Rights Ltd is a member of the Protected Trust Services (PTS No. 5321). All monies received by a Protected Trust Services member are deposited into a Trust Account, a bank account designated to hold the customers money in Trust until their holiday is completed. An appointed Trustee is appointed and must authorise any payments from the Trust Account to the Protected Trust Services Member. In addition to being held in trust, you also have a financial guarantee from the Protected Trust Service.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.caa.co.uk
Book with Confidence, Members of Protected Travel Services (PTS) - Membership Number 5321
6. Our Responsibility to you
When you book a foreign inclusive holiday with us we accept responsibility in accordance with this paragraph that the holiday is as described and is of a reasonable standard. This is the case whether we are providing it directly or whether we agree with someone else to provide parts of the holiday. This responsibility extends to arrangements in respect to excursions, equipment hire etc. Our responsibility for the Sea crossing or Rail journey shall be limited in accordance with paragraph 6, "Your contract with us", within the above Fair Trading Agreement.
The alteration of the airline or aircraft type operating your flights is not a material change and customers will not be specifically advised of such an operational amendment. In all cases the last schedule will be provided on your travel tickets, approximately two weeks prior to departure. Your must arrive at your departure point at the time stated in your documentation. This can vary depending on the carrier with whom you are booked, we recommend that you check this information before in advance. Failure to check in on time will entitle the carrier to refuse check-in which may result in full cancellation charges being levied. If we are able to arrange alternative travel to your resort, all costs incurred in assisting you to travel will be your responsibility.
Our Delay Policy
Should delays occur please ensure you have sufficient funds to pay for any additional expenses as these are your responsibility. We will do everything possible to assist clients faced with delayed departures but we cannot accept liability. All clients are strongly advised to take out Travel Insurance which contains a comprehensive Delay Protection section.